Shipping & Delivery
Proudly shipping Coast to Coast, Across the Border. Here is how orders are processed, what they cost, and when to expect your gear.
Shipping from our warehouse to your rink.
We ship across the United States and into Canada, from small training aids to full facility freight. Rates and timing depend on the shipping method you choose, the size and weight of your order and your destination; individual product pages may list their own shipping terms, which take priority over this general policy.
Coast to Coast, Across the Border
We ship to all 50 U.S. states and into Canada. Please note that some destinations, including Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO addresses and limited-access locations, are not serviceable for every product, and oversized or freight items may be quoted separately, restricted or declined for those destinations.
Many in-stock training products qualify for free U.S. shipping; look for the free-shipping badge on the product page. Free shipping applies to standard ground delivery within the contiguous 48 states on badged items only, and excludes freight, oversized and made-to-order products.
Cross-border orders may be subject to duties, taxes, and brokerage fees set by the destination country. Those charges are the customer’s responsibility.
When Orders Ship
- The majority of orders placed on xHockeyProducts.com ship within 1–3 business days from our U.S. warehouse
- Made-to-order and custom facility items ship on a quoted timeline
- Once you place an order, you’ll receive a confirmation shipping tracking number within one to two business days, which will provide a link to track your package online
- Orders are processed Monday–Friday, excluding holidays
- Orders received after our carrier picks up for the day will be sent the following business day
Estimated Delivery
Once your order leaves our warehouse, shipping typically takes 2–7 business days (not guaranteed) via ground service, depending on where you are located. Transit time is in addition to the processing time above, and all delivery dates are estimates provided by the carrier.
Priority and expedited shipping options are available at checkout. Please note that orders received after our carrier picks up for the day will be sent the following business day.
Typical Ground Transit Map
Below is a guide from FedEx which illustrates their typical shipping times for orders placed in the USA. Note, timelines may vary from this guide when items ship directly from our manufacturing partners.
How Shipping Is Calculated
The shipping method you choose, along with the size and weight of your order and your destination, will dictate the costs for delivery. Small goods are rated at checkout. Freight and oversized items (goals, dividers, ProWall, lockers, flooring) are quoted individually, and freight quotes may include handling, crating, fuel and accessorial charges in addition to the base transportation cost.
Need a delivered price before you buy? Contact our team and we’ll put a shipping quote together for you.
Multiple Shipments & Drop Ship
Our goal is to consolidate items when shipping, but there are times when certain components may ship from other locations or direct (drop ship) from a manufacturer due to product availability, etc. Rest assured that additional shipping charges above what you already paid are not applied in these instances.
Note, timelines may vary from the estimates above when items ship directly from our manufacturing partners.
Who Delivers Your Order
Our default shipping carriers are FedEx and UPS, however we will substitute with carriers such as USPS, regional parcel carriers and LTL freight carriers for many orders, especially if they have good service to your area or cater to the size of parcel being shipped.
To keep your shipping costs as low as possible, all orders ship without the requirement of a Signature Upon Delivery. If you require a Signature Upon Delivery to ensure your order is delivered in person and signed for by you, please note this in your order comments, as additional charges will be required for this service.
Large & Facility Orders
- Freight orders ship via LTL carrier, and a delivery appointment can usually be arranged on request
- Accessorial services such as a delivery appointment, liftgate, residential or limited-access delivery and inside delivery are quoted separately and are the customer’s responsibility
- Inspect your shipment on arrival and note any damage on the delivery receipt
- Installation and white-glove delivery are available on many facility builds at additional cost, subject to quote and location
- Report shipping damage within 48 hours with photos so we can act fast
Talk to a Real Person
Shipping questions, delivery timing, or a freight quote: reach out and you’ll talk to the people whose names are on the door. Have a question? Contact us.
Related: Returns & Exchanges · Built for Players™ Warranty.