Returns, Exchanges, and Warranty Information
Transactions for Returning or Exchanging any products must be completed within 30-days of original shipping date. All items must be in NEW and UNUSED condition, in the original box and packaging.
Ineligible items for returns include (but are not limited to) products without original packaging, products that have been used or have visual marks, skates that have been baked or sharpened, sticks that have been cut/taped, or any product showing signs of wear.
A 10% re-stocking fee will be applied to returned item(s), and in cases where an item must be returned directly to the manufacturer additional fees may apply. In instances where an item was shipped FREE, qualifying return refunds will be deducted by the original shipping cost amount. Please note that return shipping costs are also the customer’s responsibility.
xHockeyProducts™ will always do its best to accommodate our customers. To make this process most efficient for the customer, it is important to follow the procedure below.
Returning or Exchanging Products or Equipment
STEP 1: Locate your Order # and contact us to obtain a Return Authorization (RA) number prior to shipping product(s) back.
STEP 2: Fill out a Return & Exchange Form. We will send it to you.
STEP 3a: To return/exchange a TRAINING PRODUCT including:
- xHockeyProducts lineup
- Training aids
- Facility products
- Floorball sticks
- Flooring tiles and synthetic ice
- NHL Merchandise
xHockeyProducts™ Returns MN
17650 Juniper Path
Lakeville, MN 55044
STEP 3b: To return/exchange an HOCKEY EQUIPMENT including:
- Hockey Skates
- Hockey Sticks
- Hockey Protective Gear (including helmets, shoulder pads, elbow pads, hockey pants, shin guards, and base layers)
- Team Store Apparel
xHockeyProducts™ Returns NJ
Bridgewater Sports Arena
1425 Frontier Road
Bridgewater, NJ 08807
STEP 4: Once a return has been received and approved, refunds will be credited to your credit card or PayPal account minus any applicable costs.
Customers must follow the manufacturer’s warranty/return instructions. Please refer to your product-specific manual for all details or contact us with any questions. To assist you best, please provide clear descriptions, including pictures or videos, of any concerns along with pictures of damage, if any. If a product is damaged during shipping, please also send pictures of the packaging so we may initiate a claim through the shipping company.
Please contact our team and we’ll be happy to assist you. For training aid questions please contact us at 888-393-2008 x1 or by email at firstname.lastname@example.org. For equipment questions please contact us at 888-393-2008 x707 or by email at email@example.com.
Thank you for choosing xHockeyProducts™!